please check the status of your order is to check your email or account information on the hot-fans.com you placed your order. We will send a confirmation email when an order is placed, and will update you with tracking information when the order ships. Additionally, you can log in to your account on the hot-fans.com to check the status of your order. If you do not receive an email or are unable to find your order information online, you can contact our customer service for assistance.

Orders placed within the last 24 hours can request a cancellation. After the 24 hour period cancellations will no longer be accepted.
But you can still contact us to discuss whether you can change or cancel the order. If your order is still not scheduled to be made, we can cancel or change your order.

Most of our feather products is make to order. It usually takes about 2-4 days to make your order，If the feather color or size you ordered is not in stock, it will take us about 7-15 days to restock it.
In the unlikely event an item that you have ordered is out of stock, you will be contacted via email . We will check if you would like to exchange for another item as well or wait for our product to be in stock again or if you would like a refund.

Sign In to the hot-fans.com with your username and password.
Select items to purchase, and add them to your shopping cart.
Enter the promo code in the PROMOTION CODE field.
Click Apply.

Yes, we do offer a discount on wholsale orders and you can find many products on our website. Also the discount is based on the quantity of order. We can give you best price for your wholesale order .If there is a product that you cannot find or would like to enquire about please you can contact our customer service。

Our Service team can update shipping addresses on orders that have not yet shipped. In this case please send us an email letting us know the order number and the new address so we can make the change for you.

Please note that this change will not reflect on the website or the invoice, but it's the address our carrier will deliver your order to.

We cannot change the country your order will ship to once your order has been placed. To guard against online fraud, we require that the country of your shipping address matches the country of your billing address.

For future orders you can also change the address in your Account settings.  To get there:

1. Log in to your account
2. Click on your account image at the top right corner of the screen
   Choose "Settings" when the menu appears
3. Click "Addresses" in the menu bar at the top of the screen

We want you to have a great shopping experience with us so in case you are not 100% satisfied with your purchase, we have made returning products QUICK and EASY!
We are responsible for item damage before your receipt. Please contact us within 5 days ofreceipt, and take picture on the damaged item.
if you are unhappy with your purchase,please contact us within 7 days lf rsceipt and let us know why.
As long as your item is still in brand new condition,we will be happy to refund your money,or you may ask for item exchange.
We will issue a refund within 7 days after we receive the return package.or exchange will be given.
If we made the error in your order we will refund the shipping as well, otherwise return shipping is your responsibility.
Please note that some products are not eligible for return. These include:

• personalized products.
• that are defective and used.
• item that is specially ordered or custom made
• custom dyed feathers

Handling time: We try to ship items within 2 to 4 days of receiving payment. If shipping time is critical, please let us know before ordering.
Processing time ： 2 - 4 days .
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Estimated shipping times :
Standard shipping : 10- 25business days
Express shipping :3 -7 business days
We do offer Rush order as an alternative option for faster processing.
If there’s any need to receive the item for urgency,please contact us to deal with the details. info@hot-fans.com

If you haven't received your package, the first step is to track it using the tracking number provided in your shipping confirmation email. If its still in transit, hold tight and you should get it soon.

But if you don't have a tracking number, maybe the order hasn't been shipped yet. Please contact our customer service immediately

All orders come with tracking. We ship all orders via DHL express / Fedex express / Dpex express and China post . Once your order has been dispatched you will receive an email with your tracking number. Be sure to check your junk/spam folder in case it lands there. Once you have your tracking number you can track https://www.17track.net/en

Yes, please contact us before placing your order, we will arrange a production time and express delivery for you. We did have the option to select this service before checkout.

Hot-fans.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.

Please note that with international shipping, it is the customers responsibility to understand your country’s taxes, duties, fees or otherwise when it comes to a package / order being delivered to you.

For all international orders .certain duty fees or customs fees may be required upon delivery of your order. Please understand that we have no control over any duties, taxes, brokerage fees, or other such customs fees, and cannot be held liable for any such fees, no matter what the situation may be.

According to our experience, it did not involve extra expense at buyer's side for similar small or low cost items, but not 100% assure that because the different country of the different custom's bylaw.

However, in some individual cases, buyer might need to take some import taxes or customs charges in import countries. As to specific rates, please consult your local custom office. Appreciate for your understanding.

Of course! I'll fill in the declared value as lower as possible to avoid the custom taxes.

Yes, if you would like a custom colour we can help! Please email info@hot-fans.com. We usually have a minimum order for custom colours.

Customization options can vary. we websites offer customization services, allowing you to choose the size, color, or design of your feather fan. Check the product descriptions or contact customer support to inquire about customization options.

Ostrich feathers, known for their softness and elegance, require special care to maintain their beauty and longevity. Here's how to look after your ostrich feathers:

Handling and Storage:
Always handle ostrich feathers with clean, dry hands to prevent transferring oils and dirt.
Store ostrich feathers in a cool, dry place, away from direct sunlight. Humidity can lead to mildew and deterioration.

Dust Removal:
Gently remove dust and dirt by lightly shaking or tapping the feathers. Use a gentle touch, and avoid using a vacuum cleaner or brush with stiff bristles.

Spot Cleaning:
For more thorough cleaning, use a soft, clean cloth or a feather duster. Do not use water or cleaning solutions unless absolutely necessary.

Protection:
Keep Away from Direct Sunlight: Prolonged exposure to sunlight can cause ostrich feathers to fade and become brittle. Store or display them in a location away from direct sunlight.
Protect from Pests: Ostrich feathers can attract pests like moths and beetles. Use natural pest deterrents or store them with mothballs or cedar blocks if necessary.

Restoring Shape:
If ostrich feathers become flattened or misshapen, gently fluff them by running your fingers along the quills in the direction of the feathers. Ostrich feathers are more delicate, so be extra cautious when restoring their shape. Feathers can be fluffed using a gentle warm hair dyer.

Preventing Damage:
Trim Loose or Damaged Feathers: If you notice any feathers that are frayed, damaged, or loose, consider trimming them to prevent further damage.

Avoid Water:
Ostrich feathers should not come into contact with water, as it can cause them to lose their shape, become discolored, and develop an unpleasant odor.

Hanging and Display:
When hanging ostrich feather items like boas or décor, use padded hangers to avoid putting stress on the feathers.
Keep ostrich feather items covered or enclosed when not in use to protect them from dust and potential damage.

Periodic Inspection:
Regularly inspect your ostrich feather items for signs of wear, damage, or insect infestations. Early detection can prevent further harm.

Maintenance:
Be mindful of the use and wear of your ostrich feather items. If they are used for performances, costumes, or special occasions, inspect and maintain them before each use.

Ostrich feathers are incredibly delicate and require gentle care to ensure they remain beautiful and in good condition. By following these guidelines, you can help preserve the softness and elegance of your ostrich feathers for years to come.

Yes, We offers DIY tutorials on making your own feather fans. These tutorials include step-by-step instructions, materials needed, and tips for creating beautiful and functional fans. contact customer support to inquire about.

Products are shot incandescent lighting and are displayed as accurately as possible, however, please note that colours may appear darker or lighter in certain areas due to lighting and editing.

also,please understand that different monitor screens display colours differently.
Device and Display: The color you see on your screen depends on the device you're using and the quality of its display. Different screens (monitors, smartphones, tablets) may reproduce colors differently.

To help ensure you're seeing accurate colors online, you can:

Calibrate your display to standard settings.
Use a browser that supports color profiles.
Look for customer reviews and photos when shopping online to get a better idea of the actual color of products.
It's important to note that while these measures can help improve color accuracy, variations may still exist due to the factors mentioned above.