After checkout, you will receive an order confirmation email at the address used for your purchase. When your order ships, we will send another email with tracking information. You can also contact us at info@hot-fans.com if you need help finding your order details.

Please contact us within 24 hours if you need to cancel or change an order. Many Hot-Fans items are made to order, so we can usually help before production begins. Once production or shipping has started, changes may not be possible.

We can update the shipping address if your order has not shipped yet. Please email info@hot-fans.com as soon as possible with your order number and the correct address.

For fraud prevention and customs accuracy, we may not be able to change the destination country after an order has been placed.

If a selected feather colour, size or material is temporarily unavailable, restocking may take about 7–15 days. We will contact you by email to offer the best available option, a substitute, a waiting period or a refund.

Most regular orders require approximately 3–5 business days for production. Custom-dyed orders usually require 7–10 business days, while large or highly customised orders may require 10–15 business days. Production time and shipping time are separate.

Yes. We offer wholesale and bulk pricing depending on the product, quantity, production requirements, and delivery timeline. Please email info@hot-fans.com with the product link, quantity, preferred colors, and deadline so we can prepare a quote.

Your delivery time is production time plus shipping time. After dispatch, DHL Express usually takes 2–4 business days and EMS usually takes 4–7 business days. If you need your order by a specific date, please contact us before ordering.

Tracking information will be emailed after dispatch. We ship with major international carriers such as DHL and EMS, and you can also track many parcels at 17track.net.

Yes. HOT-FANS ships worldwide to nearly every country, using trusted international carriers such as DHL and EMS.

Yes. Please contact us before placing your order with your event date, destination country, and the product you want. We will check production timing and express delivery options before you purchase.

Import duties, VAT, brokerage fees, and local taxes are set by the destination country and are not controlled by Hot-Fans. These charges, if applied, are the customer responsibility.

Customs rules vary by country. Please check with your local customs office before ordering if you are unsure about possible import costs. For compliance reasons, we cannot provide false customs values or mark orders in a way that misrepresents the shipment.

Please contact us within 7 days of receipt if you wish to request a return for an eligible non-custom item.

If your order arrives damaged, defective or incorrect, please contact us within 5 days of delivery and provide clear photos or videos so we can review the issue.

Custom-made, custom-dyed and personalised items may be subject to different return conditions. Please refer to our Refund Policy for full details.

Please check the tracking number in your shipping confirmation email first. If the parcel is still in transit, the carrier may need more time to complete delivery.

If you did not receive tracking, or if tracking has stopped updating, please contact info@hot-fans.com with your order number so we can check it for you.

A pair includes one left-hand fan and one right-hand fan. Each pair also includes a fan storage bag and complimentary locking hardware.

Our feather fans are available in different sizes, layers and opening widths depending on your experience level and performance style.

View our Feather Fan Guide →

We photograph our colours as accurately as possible, but screen settings, lighting and dye-batch variations can cause slight differences. If colour matching is important for your costume or production, please contact us before ordering.