Returns & Refunds Policy
We want you to feel confident when shopping with HOT FANS.
If you have any concerns regarding your order, please review our return policy below and contact us — we are always happy to assist.
Damaged or Incorrect Items
We take great care in packing our handcrafted feather products.
If your item arrives damaged or incorrect, please contact us within 5 days of delivery.
To help us resolve the issue promptly, kindly include:
- Your order number
- Clear photos of the damaged or incorrect item
Once confirmed, we will arrange a replacement or refund accordingly.
In cases where the error is on our part, return shipping costs will be fully covered by HOT FANS.
Returns for Non-Damaged Items
If you are not completely satisfied with your purchase, you may request a return within 7 days of delivery, provided that:
- The item is unused, unworn, and in brand new condition
- The item is returned in its original packaging
- You contact us in advance and receive return approval
Once we receive and inspect the returned item, a refund or exchange will be processed within 7 days.
Please note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
Non-Returnable Items
Due to the nature of our handcrafted and customized products, the following items are not eligible for return or refund:
- Personalized or customized products
- Custom-dyed feathers
- Special-order or made-to-order items
- Items that have been used, worn, or altered
- Items damaged due to improper use after delivery
These policies help us maintain quality, hygiene, and fairness for all customers.
How to Contact Us
For any return or refund inquiries, please contact us at:
We aim to respond to all inquiries within 1–2 business days.
HOT FANS
Handcrafted Feather Art for the Stage